Client Engagement Contract (PDF)
The document that sets out the terms of a particular engagement.
How we work
Terms of Business, in plain English.
Important Notice
Important Notice: Law Vision is not a regulated law firm. Our personnel are not qualified solicitors or barristers. We do not provide formal legal advice or reserved legal representation, and using our services does not create a solicitor-client relationship. Law Vision is not regulated by the Solicitors Regulation Authority. Our services are limited to coaching, McKenzie Friend support where a court permits it, practical commercial and financial guidance, and help with preparing and organising documents.
Our work is limited to coaching, McKenzie Friend support where a court permits it, practical commercial and financial guidance, assistance with preparing and organising documents, and general information. We do not conduct litigation or exercise any right of audience reserved to qualified lawyers, and we cannot sign or file documents for you as your legal representative.
Where we help you prepare or review a document, that help is given on a coaching and assistance basis only. Please have anything important reviewed by your own qualified solicitor or barrister before you rely on it, sign it or file it. You remain responsible for your own case, decisions, documents and deadlines — and we would always encourage you to instruct a qualified solicitor or barrister for formal legal advice, court advocacy, or review of any important document.
Law Vision is a trading name of Logix Business Services Ltd. Registered in England and Wales, company number 06833898. Registered office: Halifax House, 93-101 Bridge Street, Manchester M3 2GX. VAT registration number: GB 341 3931 19. Data controller: Logix Business Services Ltd, ICO registration ZB938724.
This page is a plain-English summary of the Client Engagement Contract and the Schedule / Statement of Work; those documents govern. Your signed contract and the written scope for your engagement always govern the particular work we agree to do.
01
What we do
We help you make sense of difficult situations, prepare carefully, and decide what to do next. Our service lines include:
- Coaching and McKenzie Friend support where a court permits it
- Business matters, including debt recovery, creditor pressure, HMRC, cash flow and restructuring
- Personal matters, including bankruptcy, probate, divorce and financial guidance
- Property contract disputes
The written scope for each engagement sets out exactly what is included. Our work does not include:
- Formal legal advice or legal opinions
- Acting as a solicitor or barrister
- Representing you in court where a right of audience is reserved
- Conducting litigation or signing or filing documents as your legal representative
- Accepting service of proceedings on your behalf
- Holding client money
- Conveyancing
- Regulated financial, investment or mortgage advice
- Tax or accountancy services
- Insolvency practitioner services
- Acting as a trustee, executor, liquidator or administrator
02
How our fees work
Hourly work is charged at £150 per hour plus VAT (currently £180 per hour including VAT at the standard rate of 20%). We invoice as the work progresses, and invoices are payable within 7 days.
For a fixed-fee project, we agree the work and fee by negotiation and confirm it in writing before we start. Any agreed fixed project fee is quoted plus VAT. For business clients, a 25% non-refundable deposit is payable up front on the agreed fee plus VAT. Consumer clients have a statutory right to cancel within 14 days, as explained below. For business clients, the deposit is deducted from the total project fee, so it is not an extra charge on top. The remaining 75% balance of the agreed fee plus VAT is due within 7 days after the project is completed.
The hourly rate is £150 per hour plus VAT (currently £180 per hour including VAT at the standard rate of 20%). Invoices show VAT registration number GB 341 3931 19.
Reasonable expenses such as travel, printing, court fees or third-party professional fees may be payable in addition. Every expense must have your approval before we incur it — whatever the amount. We will ask you first, and we will not incur an expense without your agreement.
For business clients, late payment interest is charged at 8% above the Bank of England base rate and accrues daily from the due date until payment is received. For consumer clients, we rely on the statutory remedies that apply to late payment. We may also suspend work on your matter after giving you reasonable notice while an invoice remains unpaid.
We record the time spent. A breakdown of hours worked can be provided on request.
03
If you need to cancel
You can cancel your engagement at any time — just let us know in writing. What you owe at that point depends on whether you are a business client or a consumer client.
A. If you are a business client
- Hourly rate work: You pay only for the time we have actually worked up to the point you cancel, charged at £150 per hour plus VAT (currently £180 per hour including VAT at the standard rate of 20%).
- Fixed fee project: You can still cancel, but the 25% non-refundable deposit on the agreed fee plus VAT stays payable. If we have already worked more time than the deposit covers, you also pay for that extra time at £150 per hour plus VAT (currently £180 per hour including VAT at the standard rate of 20%).
B. If you are a consumer client
- You have a statutory right to cancel within 14 days of your contract starting, without giving a reason. We will give you the required information and a model cancellation form when we engage you.
- During that 14-day window, the non-refundable deposit does not apply.
- If you ask us in writing to begin work during the 14 days and you then cancel, you pay for the work already done up to the point of cancellation — charged at £150 per hour plus VAT (currently £180 per hour including VAT at the standard rate of 20%), or for a project, the value of the work completed plus VAT.
- If a project is fully completed during the 14-day window at your written request, you may lose the right to cancel, so far as the law allows.
- After the 14 days have passed, the standard terms apply. You pay for time worked or completed project work in line with the written engagement terms.
These rights sit alongside your statutory rights, and nothing here removes or reduces them.
04
Changes to the plan
If you ask for something outside the agreed scope, we will agree the change in writing first and tell you what it will cost before any extra work happens. Out-of-scope work is charged at £150 per hour plus VAT (currently £180 per hour including VAT at the standard rate of 20%) unless we agree otherwise.
05
No guarantee of outcome
We cannot guarantee any particular result, the outcome of proceedings, that a claim will succeed or a debt will be recovered, or that funding or a transaction will complete. Any view we give on cost, timing or likely outcome is an estimate, not a promise. Outcomes often depend on things outside anyone’s control.
06
Your part
Good support depends on having a clear and current picture. Please:
- Give us complete and accurate information.
- Share documents and deadlines promptly.
- Tell us about anything that changes.
- Check everything we prepare.
- Make your own decisions.
- Get independent professional advice where you need it.
07
Confidentiality
We keep your information confidential and handle it in line with data protection law.
08
If something goes wrong
Raise any concern promptly with our Client Care Manager — a short note, a call or an email is fine.
We will acknowledge your complaint within 2 business days, give you a substantive response within 7 business days, and give you a final response within 14 business days of receiving the complaint or any further information we ask for.
If you would prefer an internal review, ask for it and the Client Care Manager will arrange it. Contact the Client Care Manager at info@lawvision.co.uk, by telephone on 0161 302 3410, or by post at our correspondence address: 2nd Floor, Halifax House, 93-101 Bridge Street, Manchester M3 2GX.
Law Vision is not regulated by the Solicitors Regulation Authority. Nothing in this section affects your statutory rights, and you are free to take independent professional advice at any time.
Download our templates
These documents help set out the terms and scope of a particular engagement. They are provided for prospective clients.
Law Vision is a trading name of Logix Business Services Ltd.
Schedule / Statement of Work (PDF)
The document that records the agreed scope and delivery plan.
Our engagement documents are sent on request. Tell us which document you need and we will email it to you. You can also email info@lawvision.co.uk.
Request by email
A quick introduction first.
Tell us who you are and which document you need, and we will send it to you by email. These documents are provided for prospective clients. We do not store submissions in an account or database; each one arrives by email. Read our Privacy Notice.
Data controller: Logix Business Services Ltd, ICO registration ZB938724.
What happens next
Arrange a first conversation.
Tell us what is happening, and we can work out whether our practical support is the right fit.